FAQ常见问题FAQ

Frequently Asked Questions (FAQ)

- Do you provide free trials?

Yes, we provide a free 1-hour trials.

- Are there any fees or hidden charges for your RDSL/Dialup/Proxy services?

No, we do not charge any setup or activation fees.

- How do I pay for these services?

We accept Paypal payments through our website. We also accept money transfers via Western Union and MoneyGram.

- How soon will I get my RDSL line after I made a payment?

Setup may take up to 3 business days, but usually it takes 30 minutes to get a new line ready.

- How do I connect to remote desktop?

You can use any remote access software (Gotomypc, Teamviewer etc.)

- How do I change my IP and how long does it take?

On the remote desktop open a program called “IPchanger” and click “Change IP” button, the IP address of your DSL connection will be changed. It takes 3-5 seconds (depending on your remote access software, it may kick you out from a line while IP is changing, so you might need to reconnect each time you change IP).

- How do I reboot remote computer and how long does it take?

You can reboot your PC the standard way, click on Start Menu -> Turn off computer -> then option Restart.  Wait at least 10-15 minutes.

- How do I report a problem with my line?

If your RDSL/Dialup service  went down, wait at least 10-15 minutes, we have a script which reconnects it automatically. If it still doesn’t come up, please send us an email about your problem through our Support page.

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